Shipping Policy

Thank you for shopping with Nexor Haven. We are committed to delivering your orders safely and as quickly as possible. Please read our shipping policy carefully before placing an order.

Order Processing

All orders are processed after payment confirmation or order verification, depending on the payment method selected.

Orders are typically processed within 1 to 3 business days. Processing times may be longer during public holidays, promotional events, or periods of high order volume.

Once your order has been processed and shipped, you will receive a shipping confirmation.

Shipping Destinations

Nexor Haven currently ships across Saudi Arabia.

If we expand our delivery network in the future, the list of available shipping destinations will be updated on our website.

Estimated Delivery Time

Estimated delivery times are as follows:

Major cities: 2 to 5 business days
Remote areas: 4 to 8 business days

Delivery times are estimates and may vary due to weather conditions, courier delays, customs procedures (where applicable), or other circumstances beyond our control.

Shipping Charges

Shipping charges, if applicable, are calculated and displayed during checkout before you complete your purchase.

From time to time, we may offer free shipping promotions on selected products or orders that meet a minimum purchase requirement.

Order Tracking

Once your order has been dispatched, tracking information will be provided whenever available so you can monitor the progress of your shipment.

Delivery Information

Please ensure that your shipping address and contact information are accurate before placing your order.

Nexor Haven is not responsible for delays or failed deliveries caused by incorrect or incomplete address details provided by the customer.

Failed Deliveries

If a delivery cannot be completed because the customer is unavailable, refuses the shipment, or provides incorrect delivery information, additional shipping charges may apply for re delivery.

Damaged or Missing Items

If your order arrives damaged, incomplete, or you receive the wrong item, please contact us within 48 hours of delivery.

To help us resolve your request quickly, please include:

Your order number
Clear photos or videos of the product
Photos of the shipping package, if applicable

We will review your request and work with our fulfillment partner to provide an appropriate solution.

Delivery Delays

While we strive to deliver all orders within the estimated timeframe, occasional delays may occur due to factors beyond our control, including courier disruptions, severe weather, public holidays, or operational issues.

We appreciate your patience and will do our best to keep you informed of any significant delays.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Nexor Haven

Website: https://nexorhaven.store/

Email: nexorhaven@gmail.com

Business Location: Saudi Arabia