Refund & Replacement Policy

Refund & Replacement Policy

At Nexor Haven, customer satisfaction is our priority. We work with trusted fulfillment partners, including Zambeel, to ensure every order is delivered accurately and efficiently. This Refund & Replacement Policy explains how replacement and refund requests are handled for orders placed through our store.

By placing an order with Nexor Haven, you agree to the terms outlined below.

Product Information

We make every effort to ensure that product descriptions, images, specifications, colors, sizes, and variants displayed on our website are accurate. However, slight differences may occur due to screen settings, lighting, or manufacturing updates.

Customers are encouraged to review product details carefully before placing an order.

Replacement Policy

If you receive a damaged, defective, incorrect, or incomplete product, you may request a replacement within 30 days from the delivery date.

To process your request, you may be asked to provide:

  • Your order number

  • Clear photos or videos of the product

  • Photos of the packaging (if applicable)

After reviewing your request with our fulfillment partner, we will arrange a replacement if the claim is approved.

Non Eligible Replacement Requests

Replacement requests may not be approved if:

  • The product is not defective or damaged.

  • The request is submitted more than 30 days after delivery.

  • The product has been misused, altered, or damaged after delivery.

  • Required proof is not provided.

Refund Policy

As a general policy, Nexor Haven does not offer refunds for successfully delivered orders.

Refunds may only be considered in exceptional situations where they are approved by our fulfillment partner or required by applicable law.

If a refund is approved, the order amount will be returned using the original payment method whenever possible.

Special Cases

In rare situations involving payment security concerns, fraudulent transactions, or other exceptional circumstances, Nexor Haven and its fulfillment partner reserve the right to cancel an order or issue a refund without prior notice.

If such a case occurs, the customer will be informed accordingly.

Warehousing & Fulfillment

Orders placed through Nexor Haven are fulfilled by trusted third party logistics partners.

While every effort is made to ensure safe handling and delivery of products, unforeseen circumstances beyond our control may occasionally affect inventory or shipments. We will work closely with our fulfillment partners to resolve such issues as quickly as possible.

Contact Us

If you have any questions regarding this Refund & Replacement Policy or wish to request a replacement, please contact us:

Nexor Haven

Website: https://nexorhaven.store/

Email: nexorhaven@gmail.com

Business Location: Saudi Arabia